Getting Started Frequently Asked Questions
How Does Business Texter Work?
Essentially, our app turns an Android phone into a text messaging server. By leveraging your unlimited text messaging plan with your carrier on your Android phone, you can use the Business Texter features to help you grow your business by utilizing text messaging to communicate with your customers.
Why Are We So Much Less Expensive?
Simple, there are less layers to go through to get from message delivery to message receipt. With an online system, there are 3-4 layers that all need to cover their costs. With our system, there are no middle layers of expense and time. Our system comes with many more features, has a higher delivery rate than online systems and is much lower cost.
Does it run on iPhone/iOS?
Unfortunately, no. The iOS is very rigid in the implementation of SMS. There are just no work arounds to do what we do on the iOS that we can do on the Android platform. We want to be on iOS. Also, Business Texter does not run on Windows phones, Blackberry, Symbian or Amazon phones.
You can learn more about our web product here
You can also add an additional line with an Android phone with your current carrier and run BizTexter on a dedicated phone. For a variety of reasons, we recommend that you run BizTexter on a dedicated phone.
Does it work with Google Voice texting?
Again, no. Google shut down 3rd party development for Google Voice in April 2014. We are working on our own virtual number solution that should be ready in Summer 2015.
What cell phone carriers do you recommend?
We recommend Verizon and AT&T. There is a difference with carriers, and those two companies put a lot of money to keep their infrastructure up-to-date. The other carriers do not devote the kind of investment that AT&T and Verizon do.
What about Prepaid services?
Almost all across the board, prepaid services are a not an effective way to send messages to your customers. The quality of service is very poor with prepaid services. Align your expectations accordingly. The only prepaid that we’ve seen great results with is Verizon Prepaid.
Do I need a particular plan with my cell phone carrier?
We recommend a business account with your carrier if you’re going to be sending over 750 text messages per month. The reason why is that carriers have specific language in personal accounts that does not permit commercial texting. Business accounts have specific language that permits commercial texting.
What devices do you recommend?
We recommend any Motorola device… Moto G, Moto X, Nexus series (not all Nexus series phones are manufactured by Motorola, but they will still work well), Droid Maxx and the Droid Turbo.
Why Motorola phones?
Android is unique in that carriers and phone manufacturers can customize the Android operating system as they see fit. With these carrier and manufacturer “Overlays”, they can interfere with proper operation of Business Texter. Motorola phones have the pure Android OS, they do not have overlays.
What about Samsung phones?
Business Texter will work fine on Samsung phones.
Are there any phones that don’t work?
We seem to have consistent issues with LG & Sony phones. We’re not saying that those phones won’t work with Business Texter, because we do have users that do use them. We just experience more issues with those phones.
Any other thoughts about phones?
If you have a phone that is pre-Jelly Bean (Ice Cream Sandwich, Gingerbread, Froyo, (more about Android OS in a moment)), there is a very good chance that it will not work with the latest version of Business Texter. You can install the app from the Play Store and give it a try. Unfortunately, we can’t support phones older than Jelly Bean that are trying to run Business Texter.
Is there a throttle or limiter on the phone itself?
Yes. This question can be answered by looking at the major Android operating systems out there. Currently, there are 3: Jelly Bean, Kit Kat & Lollipop (Learn more about Android Operating System versions here).
Jelly Bean is the oldest operating system out there for Android phones that runs Business Texter. The limiter on Jelly Bean is set to 60 messages per hour. You can use our Extensions feature inside of Settings to get around this limit if necessary.
Kit Kat rolled out in Summer of 2014. The limiter on most Kit Kat phones is set to 30 per minute, or 1,800 per hour.
Lollipop was released in Winter of 2014 and won’t get mass traction until later in 2015. From our research, it does not appear that the limiter will be something you need to worry about with Lollipop.
Limiters… Why are there limiters on cell phones?
Way back in the day, not everybody had unlimited texting plans. So the carriers and the manufacturers put the limiters on phones to prevent people from getting in a deep hole with the carrier to send out text messages. It’s not so much of a problem anymore as almost all cell phone plans sold today come with unlimited texting.
Are there any laws or regulations that pertain to texting for businesses?
Yes, there are. And by using Business Texter, you are required to know and follow the laws. Simply put, the TCPA laws in the United States require:
1 – You have written authorization to contact someone via text messaging (verbal is not enough)
2 – You put in a STOP or OPT OUT option in every message you send out
3 – You must honor the opt out every time, all the time
4 – Don’t text between 8pm and 8am, ever
If you have any questions about the legality of your texting strategy, we suggest you contact your law advisor and seek a formal opinion. Again, Business Texter is not liable for you being out of compliance with TCPA laws or any other applicable laws that may apply in your area.
Want to know the how and why TCPA came about? Read More
How does Business Texter help keep me TCPA compliant?
Our app automatically removes opt-outs. We use artificial intelligence to determine the intent of the inbound message. If the inbound message is an opt-out, Business Texter will remove the number from all groups, place them in the opt-out group and send a confirmation of removal message back to the user.
Is double opt-in required by the TCPA?
No, there is no specific language in the TCPA that double opt-in is required.
Can Business Texter handle double Opt-In?
Yes, you just need to create a second “Custom” Auto Responder to create the second layer of opt-in authorization.
Can my customers hit Reply All to send a message to everyone that is on my list?
No, our app sends each message one at a time. So if your customer does it hit reply all and type up a message, you will be the only who gets the message. A side benefit of sending each message one at a time is that it increases the delivery percentage by not clogging up the delivery channel with hundreds or thousands of messages at once.
What is the maximum number of characters that I can send out in Business Texter?
You can send out up to 1,800 characters in a text. Keep in mind that the Android phone will split the message up every 160 characters (especially important if you have a link in your text).
How does Business Texter charge?
Business Texter charges a text credit for every 160 characters of text that are sent out. There is no charge for inbound texts. Also, keep in mind that if you have a message that is 200 characters long, it will take 2 text credits to deliver that message to one phone number.
Will Business Texter automatically charge me?
No, unless you purchase a monthly plan. The monthly plans renew every 30 days. You can cancel at anytime, and there is no contract with Business Texter.
How do I purchase a plan or rollover blocks?
You can purchase from our website, visit Pricing to see all of our pricing for monthly recurring plans and one time blocks of text credits. You can also purchase through the app itself, too. Just click on the Buy Texts icon in the lower left of the Main Screen inside the Business Texter app.
How will I know when I run out of text credits?
Business Texter will notify you with a dialog box that you are out of text credits. We will not automatically charge your credit card when you run out of text credits. You can click into Stats inside the app to see how many texts you’ve sent and how many you have remaining.
Can I send a picture or an image with Business Texter?
Not right now. You can send links and you can link an image, picture, website or social feed in your text with Business Texter.
What phone number will Business Texter use to send messages?
The phone number of the device that Business Texter is installed on.
Can I mask or hide my phone number from recipients?
What will recipients see when I send messages?
They will see your phone number and your message. If your recipient has your phone number in the contacts of their phone, then your name will appear instead of a number.
Have more questions we didn’t answer here?